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Free shipping on all orders from our website! Shop small for the holidays!

FREQUENTLY ASKED QUESTIONS


WHAT IS YOUR SHIPPING POLICY? 

FOR ORIGINALS (our only online offering to start) we will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 5-10 business days (from shipping date). You will receive a tracking number as soon as your order has been shipped.

SHIPPING and HANDLING is free: 

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

Free shipping is anywhere within the continental Unites States.

Requests for expedited shipping will be charged at additional cost and addressed when you provide information via our contact page..

Because we are a cooperative gallery, run by the artists who create the work, we do not have the bandwidth for the complication of duties and taxes required for international shipping.

SHIPPING TIMES range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping will be ground because we provide shipping at no cost to you. The date that the work is packed and shipped will vary, because not all of it is at our brick and mortar gallery. However, we will do our best to pack the work carefully and get it en route to its new home.


WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your artwork arrives damaged, please keep all packaging and contact us immediately via email with your order number for further instructions.

CAN I CANCEL MY ORDER?  

Please contact us via email as soon as possible if you need to cancel your order. Once it ships it cannot be cancelled.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email us. 

WHO TO CONTACT?  

You can reach out at any time by email.  

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 

Follow us on Facebook and Instagram where we post daily!


PERTAINING TO in-person visits to our GALLERY

Q:  What restrictions are there at the gallery due to the COVID-19 pandemic?

A:  Due to the Delta variant, all visitors are once again required to wear a mask. Thanks for your cooperation. 

Q:  Can I purchase a gift certificate?

A:  Yes! It makes a perfect gift and the you won’t have to guess at which artwork they’ll like best.

Q:  Where can I park my vehicle?

A:  There are a few parking spaces in front of our entrance, and municipal parking is nearby on the east side of Thirsty’s and Hungry’s.

Q:  What methods of payment do you take?

A:  We accept credit cards, personal check, cash and also Paypal, for online purchases.

Q:  I am an artist. How do I exhibit at Pittsford Fine Art?

A:  We are not accepting applications at this time. We are developing a member application process, which will become available once the process is complete.

Q:  Do you sell reproductions/prints?

A:  Initially we only offered original work, but since December of 2020 we have offered archival fine art prints by our members in print racks in our North Gallery.

Q:  Is there a discount for purchasing work without the frame?

A:  In many cases, that can be true. Please inquire if the piece of interest is available without the frame.

Q:  Do any of the artists at Pittsford Fine Art give classes or workshops?

A:  Yes! Please use the Classes tab to see offerings by members to learn more.

Q:  I’m not sure the painting I want is going to work until I get it home. What if it doesn’t work out? 

A:  We have a 7-day satisfaction guarantee for that very reason. We understand that sometimes you just need to see it in place, but we are also confident that you will love your new painting. NOTE: This policy only applies to purchases made in person at our gallery.

Q:  Is there a fee to view the work?

A:  No! Looks are free, and the public is welcome during regular hours to view the work. 

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